I understand Macintosh. I can solve your problems.
I will find a way to solve the most gnarly tech nightmare
and implement the easiest and lowest cost fixes with as little
down time as possible.
I speak tech and English. I listen, I'm respectful. I communicate
in clear and simple language the nature, scope, and cost of
the task; I'm sensitive to clients' needs, timelines, and
If I don't already know the answer, I will find it!